Return & Refund policy
Core Policy Rules
· Unopened Items: Returns accepted within 14 to 30 days of delivery only if seals, safety bands, and packaging are entirely intact and resealable.
· Opened Items: Prohibited once the jar or bottle is unsealed, due to health and safety guidelines.
· Damaged or Defective Goods: Require photo proof of broken glass, leaking seals, or spoiled contents within 48 to 72 hours of delivery to issue a free replacement or full refund.
· Return Shipping Fees: All shipping cost covered if the error or damage belongs to the business. Customer expected to pay for return shipping on preference-based unopened returns. All shipping cost covered if the error or damage belongs to the business.
Customer Service Exceptions
· Replacement Over Refund: For minor delivery issues or damaged bottles, quick reshipment will be offered in leu of cash refund if the issue qualifies.
Store Credit Alternative: Store credit or exchanges for eligible unopened returns will also be ordered to applicable purchases.
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